Deposit Policy:

• To confirm a reservation, two night’s deposit is required at the time of booking.
• Balance is due 45 days prior to date of arrival.
• Payment in full is due at time of booking if within 45 days prior to arrival date.

Payment Information:

• We accept Visa, MasterCard and American Express.
• To pay by credit card kindly forward your credit card information (first half of number and security code in one email, second half of number, expiration date and name on card in second email) and authorization to withdraw that amount. If you would like to phone us, please dial 011-501-226-2814 or Toll Free 1-866-351-4752. Our reservations office is open from 8am to 6pm daily (Central Standard Time – we do not observe Daylight Savings). Or, you may fax the information to 1-678-716-5512 or in Belize 011-501-226-3409.

Cancellation / Refund Policy:

• 90+ days prior to arrival – full refund if cancelled
• 60 -90 days prior to arrival – 50% refund if cancelled.
• 45 days or less prior to arrival – No refund.
• A 5% handling fee will be charged for all refunds.
• No refunds for no-shows or unused portions of accommodations or packages.
• There will be no refunds due to airline delays, strikes, political unrest or Acts of God, including Hurricanes.
• Travel insurance is recommended and can be purchased through Travel Guard International www.travelguard.com.

Group and Wedding Bookings

Peak Season (to include Easter Week, Christmas and New Years)
50% deposit of entire booking required upon confirmation.

• 180-90+ days prior to arrival – full refund
• 90 days prior to arrival – 50% refund
• 45 days or less prior to arrival – No refund
• A 5% handling fee will be charged for all refunds.
• No refunds for no-shows or unused portions of accommodations or packages.
• There will be no refunds due to airline delays, strikes, political unrest or Acts of God, including Hurricanes.
• Travel insurance is recommended and can be purchased through Travel Guard International www.travelguard.com.

Xanadu Discount Policy

Special offers and discounts may not be applied to existing confirmed reservations and are for stays of seven or more days only.

(**)As we are a small business with no US office, all of our credit card transactions are run through our local bank here in Belize in Belize Dollars. The exchange rate is a standard US$1.00=BZ$2.00. As is true with most foreign currency transactions, your bank may be charging you a service charge or exchange rate fee (as will be noted at the bottom of your confirmation). Please contact your bank or credit card company for more information.